Privacy Policy

Last updated: February 2026

Bespoke Property Service (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website or contact us about our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are based in Southend-on-Sea, Essex.

1. What Information We Collect

We may collect the following personal information:

  • Contact details — your name, email address, phone number, and property address, when you contact us for a quote or enquiry.
  • Project details — information about the work you need, such as the type of service, property details, and any photos or documents you share with us.
  • Website usage data — your IP address, browser type, pages visited, and how you found our website. This is collected automatically through cookies and similar technologies.
  • Communication records — emails, phone call notes, and messages exchanged between us.

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes.
  • Carry out the services you have asked us to do.
  • Communicate with you about your project.
  • Send you relevant updates about our services (only if you have agreed to this).
  • Improve our website and understand how visitors use it.
  • Meet our legal and regulatory obligations.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on one or more of the following:

  • Consent — you have given us clear permission (for example, by submitting an enquiry form or emailing us).
  • Contract — processing is necessary to fulfil a contract with you or to take steps before entering into a contract.
  • Legitimate interest — processing is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights.
  • Legal obligation — we need to process your data to comply with the law.

4. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Your data is stored securely and only accessible to those who need it to carry out their work.

We do not store payment card details. If payment is taken, it is processed through secure third-party payment providers.

We keep your personal data only for as long as necessary. Enquiry data is typically kept for up to 2 years. Project records may be kept for up to 6 years for legal and insurance purposes.

5. Sharing Your Information

We do not sell your personal information to anyone. We may share your data with:

  • Trusted subcontractors — who work on your project under our supervision, only the information they need to do their job.
  • Professional advisors — such as accountants or insurers, where required.
  • Website hosting and analytics providers — such as Vercel (hosting) who may process data on our behalf. These providers are based in the US and comply with appropriate data transfer safeguards.
  • Law enforcement or regulators — if required by law.

6. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience.

We use the following types of cookies:

  • Essential cookies — required for the website to function properly.
  • Analytics cookies — help us understand how visitors interact with our website (for example, which pages are most popular). These are anonymised where possible.

You can control cookies through your browser settings. Disabling cookies may affect how the website works.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to correct any inaccurate or incomplete data.
  • Deletion — ask us to delete your personal data where there is no good reason for us to continue holding it.
  • Objection — object to us processing your data for certain purposes.
  • Restriction — ask us to limit how we use your data.
  • Data portability — request your data in a commonly used format.
  • Withdraw consent — where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):